Friends and Family Test

Additional Questions

The following questions are optional.

If you use our website (https://www.stalbansmedicalcentre.co.uk), what would you change on it?

Are you aware you can send a message (“Send us a message”) through our website to request a prescription, ask for results, ask for an appointment or anything else?

Do you use NHS App for booking appointments, requesting prescriptions, accessing your online records?

What is your preferred method of booking an appointment and why?

NHS App (online)

Contact the surgery by phone

In person

Via Practice website “Send us a message”

Please say why you selected the above answer for preferred method of booking an appointment

If you have booked a GP appointment over the last 3 months, were you happy to give a reason for booking it and be signposted to an appropriate clinician?

Are you aware of Pharmacy 1st initiative (whereby you can be seen quicker by your local pharmacist for certain conditions)?

Are you satisfied with our new telephone system, whereby you can request a call back?

Yes

Any comments on the last question?

When you last booked an appointment on the phone, were you offered the option to choose face-to-face or telephone?

Are you happy with our “early commuters” (before 8am) GP/nurse appointments?

Did you know you can prebook a GP/nurse appointment up to 3 months in advance?

Any further comments to improve our services?

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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St Albans Medical Centre