Whilst we make every effort to offer a broad and effective service, we welcome constructive criticism, comments or suggestions.
If you tell us where problems have arisen it gives us a chance to try to put things right. We try to offer the best possible service, but sometimes things do go wrong. If you feel this has happened in your case and wish to discuss/complain about any aspect of the care/service you receive please speak to the practice manager.
National Survey Results:
View our National Survey Results
Complaints & Compliments:
If you tell us where problems have arisen it gives us a chance to try to put things right. We try to offer the best possible service, but sometimes things do go wrong. If you feel this has happened in your case and wish to discuss/complain about any aspect of the care/service you receive please speak to the practice manager. There are specific ways to make a complaint: you can do it verbally (contacting the Practice by phone or in person), in writting (through the form bellow), or digitally via this webiste on the home page under the section "send us a message".
ST ALBANS MEDICAL CENTRE COMPLAINTS PROCEDURE AND FORM FOR PATIENTS leaflet.docx
If you would prefer to send your comment or suggestion directly to the practice please complete our online form.
You can also share your comments on NHS UK website www.nhs.uk/services/gp-surgery/st-albans-medical-centre/H84033/leave-a-review.
Feedback from Patients:
Feedback analysis covering period August 2022 to February 2023
Please view the Patient Feedback chart analysis
Friends and Family Test
View our Friends and Family Test page.
Google Review
Please click here to leave us your feedback. You will only be able to use this service if you hold a google account.