Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 020 8546 3136 (Appointments/Results)
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
St Albans Medical Centre
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
    • Change of Contact Details
    • Clinics & Services
    • Community Pharmacist
    • Fit notes & Sick notes
    • Join the Practice
    • Kingston Hospital Patient Portal
    • Manage your referral
    • Musculoskeletal
    • Non-NHS Services
    • Online Services
    • Pharmacy First Services
    • Proxy Access
    • Temporary Patients
    • Tests & Results
    • Travel Vaccinations
    • Urine Samples Collection
  • Surgery Information
    • Comments Suggestions Feedback & Complaints
    • Friends and Family Test
    • Named Accountable GP
    • News
    • Opening Times
    • Our Team
    • Patient Participation Group
    • Practice Booklet
    • Practice Boundary
    • Practice Performance
    • Practice Policies
    • Safe Surgery
    • Vacancies
    • Who To Contact When We Are Closed
    • Surgery Information Index
  • Health Information & Support
    • Antibiotic Resistance
    • Carers Direct
    • COVID-19 & Flu
    • Find NHS Services
    • Find your NHS number
    • Health A to Z
    • Healthier Together
    • Live Well
    • Medicines A to Z
    • Memory Loss
    • NHS 111 Online
    • Pregnancy Care Planner
    • Self Help
    • Transport
    • Useful Links
    • Health Information & Support Index
  • Contact Us

Compliments, Complaints & Feedback

Whilst we make every effort to offer a broad and effective service, we welcome constructive criticism, comments or suggestions.

If you tell us where problems have arisen it gives us a chance to try to put things right. We try to offer the best possible service, but sometimes things do go wrong. If you feel this has happened in your case and wish to discuss/complain about any aspect of the care/service you receive please speak to the practice manager.

National Survey Results:

View our National Survey Results

Complaints & Compliments: 

If you tell us where problems have arisen it gives us a chance to try to put things right. We try to offer the best possible service, but sometimes things do go wrong. If you feel this has happened in your case and wish to discuss/complain about any aspect of the care/service you receive please speak to the practice manager. There are specific ways to make a complaint: you can do it verbally (contacting the Practice by phone or in person), in writting (through the form bellow), or digitally via this webiste on the home page under the section "send us a message". 

ST ALBANS MEDICAL CENTRE COMPLAINTS PROCEDURE AND FORM FOR PATIENTS leaflet.docx

If you would prefer to send your comment or suggestion directly to the practice please complete our online form.

You can also share your comments on NHS UK website www.nhs.uk/services/gp-surgery/st-albans-medical-centre/H84033/leave-a-review.

Feedback from Patients:

Feedback analysis covering period August 2022 to February 2023

Please view the Patient Feedback chart analysis

Friends and Family Test

View our Friends and Family Test page.

Google Review

Please click here to leave us your feedback. You will only be able to use this service if you hold a google account. 

 

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Private
Dentist
Footcare
Wills
& LPA

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

St Albans Medical Centre

212 Richmond Road , Kingston upon Thames , Surrey , KT2 5HF

  • 020 8546 3136 (Appointments/Results)
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Private
Dentist
Footcare
Wills
& LPA