Appointments

WARNING

4ZB The practice notifies patients on its website and in the premises that patients requesting urgent clinical appointments or reviews should either be made by attending the practice in person or by the telephone. 

This approach enables practices to seek to differentiate between patients who believe they have an urgent medical condition, and those that do not. By providing this information, practices can seek to avoid patients who believe they have an urgent medial condition using their online consultation tool. This reduces the risk that such patients may not be responded to in a timely manner, based on the nature of their symptoms. 

Making an appointment

Appointments can be made by attending the Practice (walk-in), by telephone or by booking online via NHS app or via our online consultation tool available on this website called "send us a message".

Urgent cases will be seen the same day although it may not be with your usual doctor.

If you wish to see a particular doctor it is advisable to book it online in advance.  You can pre-book appointments with our clinicians up to 3 months in advance. 

If you call the practice, one of our trained reception staff will ask you what's the nature of your call so they can signpost you to the appropriate Clinician and book either a face-to-face or telephone appointment, depending on what suits your needs best. 

If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Phone us. 
• Visit the surgery and speak with a receptionist. Check our opening times
• Cancel it online via your NHS app

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp or visit NHS App help and support - NHS (www.nhs.uk)

Home Visits

Please make every effort to come to the surgery so that we can more thoroughly assess your illness. This is usually quicker for the patient and makes best use of doctor's time. Please remember that home visits are for patients who are too ill to attend surgery. Please telephone before 10.30am and state clearly that you require a home visit.

Our reception staff have been instructed to ask for details of your illness so that we may assess the degree of urgency. They are not being nosey! Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.